In conjunction with the remote service setup tool, TeleService from HEIDENHAIN offers the possibility to establish encrypted end-to-end connections between a computer and a machine over the Internet.
Requirements
- Existing Internet connection
- LSV2 connection permitted by the firewall
- You have the following options for permitting the connection:
- Deactivate the firewall
- Define the Permit some method for the LSV2 service, and enter the name of the computer under Computer
Network configuration with Advanced Network Configuration
Remote diagnosis via the TeleService PC software uses the LSV2 service. By default, the control's firewall blocks all incoming and outgoing connections. For this reason you must permit a connection for this service.
Description of function
The Remote Service menu item opens the HEIDENHAIN remote maintenance window. The menu item is in the Diagnostics/Maintenance group of the Settings application.
You need a valid session certificate for the servicing session.
Session certificate
During installation of the NC software, a temporary certificate is automatically installed on the control. A new installation or update may only be carried out by a service technician from the machine manufacturer.
A new certificate must be installed if no valid session certificate is installed on the control. Clarify with the service technician which certificate is needed. The service technician will then provide you with a valid certificate file, if necessary, which you must then install.
Installing a session certificate
In order to start the servicing session, you must enter the session key from the machine manufacturer.
Installing a session certificate
- To install a session certificate on the control:
- Select the Settings application
- Select Network/Remote Access
- Double-tap or double-click Network
- The control opens the Network settings window.
- Select the Internet tab
- Select Add
- The control displays a selection menu.
- Select file
- Select Open
- The control opens the certificate.
- Select OK
- Restart the control to load the settings
The machine manufacturer defines the settings in the Telemaintenance field.
Notes
- If you've deactivated the firewall, you must reactivate it after the servicing session!
- If you permit the LSV2 service in the firewall, the access security is ensured through the network settings. The network security is the responsibility of the machine manufacturer or the respective network administrator.